It is our policy and responsibility to provide excellent service to our customers. Customer feedback helps us measure whether our services are meeting your needs and expectations. It also helps us identify problems that need to be solved. High quality customer service depends on customer feedback. While praise is always welcome, constructive criticism is truly helpful in the long run.
The policy strives to treat every interaction with you, our customers, as an opportunity to produce a satisfied customer, or at least one who feels that he or she was listened to and taken seriously, even if it was not possible to meet his or her request.
Response standards: When possible, complaints, questions and requests for service should be resolved in “real time” on the same day they arrive. However, in many instances, referral and follow-up are necessary in order to fully understand and resolve the issue. We strive to reply to you within 24 hours on business days.
Are you interested in offering Buddha Pup products in your store? Please don't hesitate to contact us! You can contact us through the contact page or send an email directly to
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